However you prefer to reach us, by phone, chat, email or the form, our Nairobi team answers in a few hours during business hours (EAT). At weekends, allow up to a day. We can price your project, sort out a technical issue or move an existing site over for you.
Whether you are an individual, a startup, an SME or a long-running business, SiteBoma can help wherever you are on the way to getting online.
Need hosting, a domain name or something custom? We match a package to your budget, expected traffic and technology, then send you a straightforward quote.
Quickest route: live chat or the contact form.
For customers with a site outage, an email fault or a DirectAdmin question, our engineers in Nairobi respond quickly. It helps to mention your domain and attach a screenshot.
Quickest route: a support ticket (prioritised 24/7) or a phone call.
Switching providers? Your DNS, email, databases and files are migrated free of charge, and there is usually no downtime at all.
Quickest route: email [email protected].
For invoices, renewals, refunds and receipts for card or M-Pesa payments, sign in to your client area and see your invoices and payment history instantly.
Quickest route: your client area or a phone call.
If you are an agency, freelancer or IT consultant who wants to offer hosting under your own name, talk to us about our white-label reseller programme.
Quickest route: live chat or email.
Journalists, security researchers and anyone reporting abuse on a site we host: please send evidence with your message so we can act quickly.
Quickest route: email [email protected].
We work from Nairobi on East African Time (EAT), so compare our hours with your local time. What to expect from each channel: